Returns Policy/ Cancellations

We abide by, and try to exceed, Distance Selling Regulations (DSR’s).

If you need to return an item or report a faulty item, simply contact us via our contact form. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. If you don’t have an account, simply email us and we can solve it from there!

Cancellations Policy

Orders made can be cancelled/amended prior to shipping either by logging into your account or contacting us via the online contact form. There will be no charge to cancel an order prior to despatch. Your payment will be refunded to your original payment method within two working days.

Faulty Items/Order Errors

If an item we send you has a manufacturing fault or your order is incorrect, we will of course replace it or refund your cost of purchase and postage (whichever you prefer, subject to availability if a replacement is requested).

The nature of most of what we sell means that any fault should be apparent immediately on inspection; simply notify us by email as soon as you receive the goods, and we will then advise of the refund/return process.  Our policy is to ask you to return the goods to us, and we will refund or ship out a replacement including postage costs you have incurred as soon as we receive and have inspected the faulty item.

Customer Returns

We are happy to accept back returns of unwanted items within 14 days of receipt.  Return post is at your cost and should be by trackable means.

Unwanted items must be returned in the same condition in which they were sent out, including any original packaging (which can have been opened).  Refunds will be made to the same payment method used to pay when the order was placed.

Items Delayed/Lost/Misrouted

Orders will only be shipped to the address at the customers account. It is the responsibility of Miniature Gamer to ensure that items are received by the buyer. Any items not received by the buyer within 30 days will be refunded in full or a replacement sent.